Warranty Policy by KAIWIM
KAIWIM International Corporation provides limited warranty under the hereby stated terms and conditions:
1. Warranty period: 1-5 years from the EXW date.
2. Covering range: All LED retrofit kits, led bulb, led tube, led spot light, led camping light, led automotive light, led module, led channel,led landscape light, area lights, shoebox, wall packs, canopy, high bays, flood lights, bullet floods, and barn lights from KAIWIM.
3. Target group: resellers and their direct customers or customers who purchase directly from KAIWIM.
4. The warranty applies if any of the following issues occur:
(1). Failure of function without external factors.
(2). Light flickering.
(3). Over 35% depreciation of light output compared with initial lumens.
(1). Failure of function without external factors.
(2). Light flickering.
(3). Over 35% depreciation of light output compared with initial lumens.
5. KAIWIM liability under the limited warranty within the warranty period:
(1). When claimed quantity is no more than 3pcs, KAIWIM will send new items for free replacement in 1 – 15 days after claim is received. Customers can provide the information about claimed items after issues are resolved. Claimed items may be requested to be returned to KAIWIM for analysis and improvement.
(1). When claimed quantity is no more than 3pcs, KAIWIM will send new items for free replacement in 1 – 15 days after claim is received. Customers can provide the information about claimed items after issues are resolved. Claimed items may be requested to be returned to KAIWIM for analysis and improvement.
(2). When claimed quantity is more than 3pcs, information for claimed items would be requested first, such as description of issues, photos, videos, operating condition and environments, install method etc. New items for free replacement will be sent in 1 – 15 days after determination. Claimed items may be requested to be returned to KAIWIM for analysis and improvement.
6. Exclusions - This warranty does not cover the followings:
(1). Problems caused by improper installation and operation of the buyer.
(1). Problems caused by improper installation and operation of the buyer.
(2). Goods dismantled or modified without approval by KAIWIM. Goods replaced with parts that do not come from KAIWIM.
(3). Operation temperature exceeds the range of -40 to ℃ 40℃
(4). Repair work done by unauthorized personnel without KAIWIM’s approval.
(5). Force Majeure and other fact of God.